The Midnight Mentor will only undertake business on the following terms and conditions. These terms are legally binding so please read them carefully.

The acceptance of a phone consultation, place on a workshop or support package will be deemed as acceptance of the following terms and conditions:

2. The fee for The Midnight Mentor Consultation services is due in advance of the initial consultation.

3. If the package is cancelled the following terms and conditions apply:
Less than 48 hours’ notice – full amount payable
48 hours to 7 days’ notice – 50% of the final fee payable
7 to 14 days – 25% of the final fee payable

4. The Midnight Mentor accepts that whilst working with small children there are sometimes situations where consultations need to be cancelled due to illness. If this is the case, The Midnight Mentor will endeavour to work with the client to arrange another date and there will be no charge or cancellation fee as long as the same service is being booked for a later date.

5. The Midnight Mentor reserves the right to cancel workshops at short notice due to personal circumstances – in this event, all workshop attendees will be offered a full refund or a chance to join another workshop at a later date.

6. Payment for a workshop confirms your place on that given workshop and is non-refundable from the point of booking.

7. The Midnight Mentor advises that all parents follow the SIDS guidelines when dealing with their child’s sleep. Please refer to The Lullaby Trust 

8. All advice given by The Midnight Mentor is from previous experience, training and opinion only and should not be treated as a substitute for medical advice from your GP or Paediatrician.

9.  The Midnight Mentor does not work in a medical capacity and any concerns about your baby’s or child’s medical health should be taken up with your GP or health visitor. The Midnight Mentor does have extensive training and personal experience dealing with reflux and CMPA, so will be able to advise on possible management strategies.

10. The Midnight Mentor does not accept responsibility or liability for sleep training that does not achieve the required result during the support package process. The Midnight Mentor Sleep plans are designed to have the baby/child sleeping well within a specific time frame; however, the parent accepts responsibility for this success after the sleep consultant has finished their time working with the family.

11. The Midnight Mentor advises that the parents are consistent and stick to the sleep plan provided in order to achieve success. The outcome of the sleep training depends highly on parental consistency and therefore by agreeing to undertake the sleep training, the parents agree to work alongside the sleep consultant to achieve the best results possible. It will work – it just takes time and consistency!

12. Any medical or feeding concerns about your baby or child should be expressed in the early consultation stages of sleep training so that The Midnight Mentor can address these before putting together a plan.

13. The sleep plan will be written and sent via PDF email format within 48-72 hours of the initial consultation.

14. The Midnight Mentor works closely with clients to ensure that you get the results you would like for your babies and children. In the small number of cases that you don’t see progress with the plan, there is always a reason and The Midnight Mentor will suggest alternatives and look into medical and dietary issues with you. During this process, you will need to work with The Midnight Mentor closely and be willing to try other things.

15. The Midnight Mentor advises parents to read the whole plan carefully before embarking on any sleep training changes.

16. The Midnight Mentor follow-up email and text service includes unlimited text and email support for clients following their initial consultation or home support packages. Phone calls are additional aside from the 15-minute call as specified as part of the package.

17. The Midnight Mentor is contactable during the hours of 8am to 8pm during the support period from Mondays to Thursdays, Fridays and Saturdays 12am-3pm. During this time messages and emails will be responded to as soon as possible, usually within 24 hours however there may be times when The Midnight Mentor is with a client or due to personal circumstances cannot reply as quickly as this.

18. The support period is non-refundable and lasts for the designated time post consultation unless a date has been agreed otherwise. If the support is not used by the client, there is no refund available. Clients must inform The Midnight Mentor of their start date to activate the support period. 

19. Any further support outside of the initial support package booked is charged at £50 per two-week period.

20. All support packages receive a 15-minute call free of charge during the follow-up support period if needed at any point. Any additional calls or calls of length over 15 minutes are subject to a charge of £35/15 minutes.